Refund & Return Policy
We're sorry if you didn't love your product from The Conscious Wellness Club!
For full information on our refund policy, please read below:
- Please note we only offer refunds if product packaging is unopened, the product is unused, the packaging is in a re-sellable condition and the refund request is made within 14 days of order.
- We have a 14 day refund policy; from the day the item is ordered, you will have 14 days to request a return.
- If you have received a different item from the one you ordered - we're sorry! We will get the right product to you - just email firstname.lastname@example.org with the order details and we will sort the rest!
- There is no extra cost for exchanges, although exchanges are subject to availability.
- Please note that for Bundle Purchases, individual items cannot be returned separately.
- If you have requested a refund on an order which includes a promotional discount, you will be refunded the amount that has been paid.
- Refunds will be paid into the account that was used on the original order.
- Card refunds can take between 7 - 10 days to show into your account.
- For any additional information, please email to email@example.com
DAMAGED OR FAULTY ITEMS
If an item is delivered to you damaged - we're so sorry! If your package is unopened and the product is unused, please send an email to firstname.lastname@example.org with your order number and a photo of your product(s) to be inspected before we process an exchange. Natural wear & tear through use is not considered a faulty good.
FURTHER REFUND INFORMATION
How do I return an item?
- Send an email to email@example.com, please include your order number and reason for requesting a refund.
- You will get a confirmation email with the shipping guidelines once the return request is approved
What items are returnable?
We have a 14 day refund policy; from the day the item is ordered, you will have 14 days to request a return.
Please note we only offers refunds if:
- The product packaging is unopened
- The packaging is in a re-sellable condition
- The refund request is made within 14 days of your order
Are there any charges for return?
- You are responsible for the charges of the return shipping
- Original shipping charges are non-refundable
- We highly recommend sending your return via tracked post as The Conscious Wellness Club accepts no liability for any items lost in transit
- Pre-ordering allows you to reserve products that are not yet in stock. Under regular circumstances it is not possible to cancel your pre-order, for special circumstances, please contact our customer service as we review cancellation requests on a per-case basis. This policy is in place to encourages customers to consider wether or not they can afford to pre-order.
- For address changes to your pre-order, please send an email to firstname.lastname@example.org. If an order has been fulfilled, unfortunately it is not possible to change the address.
- If you supported one of our products on Kickstarter - thank you! All backer rewards are processed through theconsciouswellnessclub.com in order for you to track your order.
- Since your order was placed outside our site, please refer to our Kickstarter campaign for information regarding your reward or send an email to email@example.com about your order.
To return an item, please send it to:
67033 Westboro PO
Ottawa On. K2A 4E4 Canada