Refund & Return Policy

We're sorry if you didn't love your product from The Conscious Wellness Club!

For full information on our refund policy, please read below:

  • Please note we only offer refunds if product packaging is unopened, the product is unused, the packaging is in a re-sellable condition and the refund request is made within 14 days of order. 
  • We have a 14 day refund policy; from the day the item is ordered, you will have 14 days to request a return.
  • If you have received a different item from the one you ordered - we're sorry! We will get the right product to you - just email with the order details and we will sort the rest!
  • There is no extra cost for exchanges, although exchanges are subject to availability.
  • Please note that for Bundle Purchases, individual items cannot be returned separately.
  • If you have requested a refund on an order which includes a promotional discount, you will be refunded the amount that has been paid.
  • Refunds will be paid into the account that was used on the original order.
  • Card refunds can take between 7 - 10 days to show into your account.
  • For any additional information, please email to


If an item is delivered to you damaged - we're so sorry! If your package is unopened and the product is unused, please send an email to with your order number and a photo of your product(s) to be inspected before we process an exchange. Natural wear & tear through use is not considered a faulty good.


How do I return an item?

  • Send an email to, please include your order number and reason for requesting a refund.
  • You will get a confirmation email with the shipping guidelines once the return request is approved

What items are returnable?

We have a 14 day refund policy; from the day the item is ordered, you will have 14 days to request a return.

Please note we only offers refunds if:

  • The product packaging is unopened
  • The packaging is in a re-sellable condition
  • The refund request is made within 14 days of your order

Are there any charges for return?

  • You are responsible for the charges of the return shipping
  • Original shipping charges are non-refundable
  • We highly recommend sending your return via tracked post as The Conscious Wellness Club accepts no liability for any items lost in transit

Pre-order information:

  • Pre-ordering allows you to reserve products that are not yet in stock. Under regular circumstances it is not possible to cancel your pre-order, for special circumstances, please contact our customer service as we review cancellation requests on a per-case basis. This policy is in place to encourages customers to consider wether or not they can afford to pre-order. 
  • For address changes to your pre-order, please send an email to If an order has been fulfilled, unfortunately it is not possible to change the address. 

Kickstarter Backers:

  • If you supported one of our products on Kickstarter - thank you! All backer rewards are processed through in order for you to track your order. 
  • Since your order was placed outside our site, please refer to our Kickstarter campaign for information regarding your reward or send an email to about your order.

To return an item, please send it to:

Sophie Annaston

67033 Westboro PO

Ottawa On. K2A 4E4 Canada